Last updated: May 5, 2026
Most issues get a reply in under 24 hours. Some take a bit longer on weekends.
Email us anytime at info@mylogjam.com. Include your account email, the device you're on (iPhone or Android, model and OS version), and a brief description of what's happening. Screenshots help a lot.
Subscriptions purchased inside the Breaker Create app are managed by Apple or Google. On iPhone: open Settings → [Your Name] → Subscriptions, tap Breaker, and tap Cancel Subscription. On Android: open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions, tap Breaker, and cancel. Cancellation takes effect at the end of your current billing period — you keep access until then.
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for Breaker. Google Play refunds are requested at play.google.com/store/account/orderhistory. If you believe your charge was an error, email us and we'll do what we can on our end.
Sign in to Breaker with the same account you used originally, then open the paywall (Settings → Subscription) and tap Restore Purchases. Apple or Google returns your active entitlements and Breaker unlocks the right tier. If nothing restores, make sure you're signed in to the same Apple ID or Google account that made the purchase.
First, open Settings → Connected Accounts and check that the platform shows Connected. Social platforms occasionally invalidate connections after password changes, app re-installs, or long inactivity. If the connection is healthy, check that your post meets the destination platform's rules. Still stuck? Email us with a screenshot of the failed post and the platform name.
For caption tests, Breaker publishes both variants to a small percentage of your audience first, measures engagement, determines a statistical winner, and then publishes the winner more broadly. For thumbnail tests on YouTube, Breaker swaps thumbnails on a single video over a defined window and tracks click-through rate. Test windows and confidence thresholds are configurable in Settings.
Open the app and go to Settings → Account → Delete Account. This permanently removes your profile, posts, tests, and all associated data within 30 days. Active subscriptions are not automatically canceled — cancel the subscription separately in Apple or Google's settings. If you can't access the app, email us from the address on your account and we'll process the deletion manually.
Yes. We only access social platform data needed to publish, schedule, and measure posts you create through Breaker Create. We don't sell or share your content. See our Privacy Policy for the full data inventory.
Breaker Create runs on iPhone (iOS 15+) and Android (Android 8+). The app is optimized for phones; tablet support is limited but functional. A web version is on the roadmap.
Found a bug or have an idea? Send it to info@mylogjam.com with the subject line Bug or Feature. Bug reports with steps to reproduce, screenshots, and your device info get triaged faster.
If something is broken across the whole app and you're not sure if it's just you, email us — we'll know within minutes if there's a service-wide issue. We typically respond to outage reports within an hour.